GENERAL ORDER INFORMATION

  • WE CANNOT CHANGE ANY INFORMATION ON AN EXISTING ORDER ONCE IT HAS BEEN PROCESSED, INCLUDING BUT NOT LIMITED TO THE SHIPPING ADDRESS, BILLING INFORMATION, SIZE, ITEM, OR QUANTITY. ADDITIONALLY, ORDERS CANNOT BE CANCELLED AFTER PROCESSING, AND ARE SUBJECT TO RETURN AND EXCHANGE POLICIES. 

  • SALES TAX WILL BE APPLIED ON ALL DOMESTIC ORDERS. TAX IS CALCULATED BASED ON THE APPLICABLE SALES TAX AND USE TAX LAWS WITHIN EACH STATE.

  • ORDERS CAN ONLY BE PLACED THROUGH THE WEBSITE. WE DO NOT ACCEPT ORDERS OVER THE PHONE.

  • IF THE ITEM YOU ORDERED RUNS OUT OF STOCK AFTER YOUR ORDER HAS BEEN PLACED, WE WILL CONTACT YOU VIA THE EMAIL PROVIDED WITH YOUR ORDER TO EXCHANGE THE ITEM FOR ANOTHER ITEM OF EQUAL VALUE. IF WE DO NOT RECEIVE A RESPONSE WITHIN 10 BUSINESS DAYS, WE RESERVE THE RIGHT TO REFUND YOUR ORDER IN FULL.

  • MERCHANDISE IS LIMITED TO THE SIZES, COLORS, AND VARIANTS LISTED ON OUR WEBSITE. IF A SIZE OR VARIANT DOES NOT APPEAR ONLINE, IT IS CURRENTLY UNAVAILABLE.
  • CUSTOMERS HAVE UP TO A MAXIMUM OF 60 DAYS FROM THE DATE OF SHIPMENT TO CLAIM THEIR PACKAGE AS LOST IN ORDER TO RECEIVE ANY SORT OF COMPENSATION REGARDING THEIR ORDER.

DAMAGED, INCORRECT OR INCOMPLETE ORDERS

  • IF YOUR ORDER ARRIVES DAMAGED, INCORRECT OR INCOMPLETE PLEASE CONTACT OUR CUSTOMER SERVICE EMAIL ADDRESS AT JUSTINBIEBER@FHCUSTOMERCARE.COM.

  • IF YOUR ITEM HAS BEEN DAMAGED, PHOTOGRAPH EVIDENCE WILL NEED TO BE SENT TO OUR EMAIL ADDRESS. ONCE WE RECEIVE THE PHOTOGRAPHS, WE WILL ISSUE A RETURN LABEL VIA E-MAIL. ONCE THE ITEM HAS BEEN SHIPPED BACK TO OUR FACILITY, WE WILL PROVIDE A REPLACEMENT.

  • IF YOUR ORDER ARRIVES AND IS AN INCORRECT ITEM, PLEASE CONTACT US VIA EMAIL. ONCE WE VERIFY THAT YOUR ORDER IS INCORRECT, WE WILL ISSUE A RETURN LABEL VIA E-MAIL. ONCE THE ITEM HAS BEEN SHIPPED BACK TO OUR FACILITY, WE WILL PROVIDE A REPLACEMENT.