You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. Please note that monogrammed items take up to four weeks to ship, no matter what shipment type is chosen. Please also note that in some cases, your order may arrive in multiple shipments (i.e., in the case of pre-order, backorder, and monogrammed/personalized items).
We currently ship to U.S. addresses including Alaska, Hawaii and U.S. Territories. We do not ship to PO Boxes/APO/FPO addresses.
We now ship to Canada and we are working expanding to other countries soon. Please note, not all items can ship to Canada. Canadian shipping eligibility is indicated on the item detail page. Thank you so much for your patience as we expand our international presence.
Standard shipping (1 to 3 business day transit) on all orders less than $50 before taxes and shipping is $5.95 and free for all orders of $50 or more before taxes and shipping. Please note that order processing may take up to 2 business days after the order is placed for standard shipping.
Expedited shipping is $15 for 2 Day and $25 for Next Day. Orders placed weekdays before 2:00 P.M. Eastern time will ship same day. Orders placed after 2:00 P.M. or on weekends or holidays will ship the following business day. Expedited shipping is only available to shipping addresses within the contiguous United States.
Standard shipping (3 to 10 business day transit) is a flat rate of USD$20 for all orders. We do not offer expedited shipping to Canada at this time. Please note that order processing may take up to 2 business days after the order is placed for standard shipping.
All shipments to Canada are delivered duty paid, so there will never be any additional cost beyond what is captured at checkout.
Applicable sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.
Returns on items eligible for returns are accepted within 40 days of order date. Items must be returned unopened/unused, with tags, in their original packaging. To return an item follow the directions below:
If you would like to use your own return shipping method (US orders only), please reference the return form on the back of your invoice for return instructions. If you have misplaced this form, you can download it . Once filled out, pack return items in original condition with return form and send to:
goop Returns, c/o Mercedes Distribution
Brooklyn Navy Yard, 63 Flushing Avenue, Building #3, Door 13
Brooklyn, NY 11205
If you have any further questions, please email firstname.lastname@example.org
Any item returned after 40 days from order date is not eligible for refund.
Please note that we do not accept returns of intimate apparel, earrings, any personalized or custom-made products, final sale merchandise, or products that are specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page. Returns are not allowed on any pop-up shop purchases.
We do not accept exchanges, as items may sell out while the requested exchange is returned and processed. We encourage you to use to return the original item, and go to shop.goop.com to purchase the correct item in a new order.
A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price less a $10 return label fee, plus taxes, if applicable for US orders, and USD$20 return label fee, plus taxes, if applicable for Canadian orders. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.