Shipping & Returns

Order and Shipping Confirmation

You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. Please note that monogrammed items take up to four weeks to ship, no matter what shipment type is chosen. Please also note that in some cases, your order may arrive in multiple shipments (i.e., in the case of pre-order, backorder, and monogrammed/personalized items).

Where We Ship

We currently ship to U.S. addresses including Alaska, Hawaii and U.S. Territories. We do not ship to PO Boxes/APO/FPO addresses.

We now ship to Canada and we are working expanding to other countries soon. Please note, not all items can ship to Canada. Canadian shipping eligibility is indicated on the item detail page. Thank you so much for your patience as we expand our international presence.

Shipping Costs

United States:
Standard shipping (1 to 3 business day transit) on all orders less than $50 before taxes and shipping is $5.95 and free for all orders of $50 or more before taxes and shipping. Please note that order processing may take up to 2 business days after the order is placed for standard shipping.

Expedited shipping is $15 for 2 Day and $25 for Next Day. Orders placed weekdays before 2:00 P.M. Eastern time will ship same day. Orders placed after 2:00 P.M. or on weekends or holidays will ship the following business day. Expedited shipping is only available to shipping addresses within the contiguous United States.

Canada:
Standard shipping (3 to 10 business day transit) is a flat rate of USD$20 for all orders. We do not offer expedited shipping to Canada at this time. Please note that order processing may take up to 2 business days after the order is placed for standard shipping.

All shipments to Canada are delivered duty paid, so there will never be any additional cost beyond what is captured at checkout.

Taxes

Applicable sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.

Return Policy

Returns on items eligible for returns are accepted within 40 days of order date. Items must be returned unopened/unused, with tags, in their original packaging. To return an item follow the directions below:

enter the email address that you used when you purchased the item being returned and click “Start A Return.” You will then receive an email from which you can access the Returns Center. Once you access the Return Center, please choose which item you would like to return and select the reason for return.
You will then be able to print a pre-paid UPS shipping label. Print the pre-paid shipping label, affix it to you package and take the package to a UPS drop-off location. Please note that the return label fee is USD$10 for US returns and USD$20 for Canadian returns, which will be deducted from your refund. If you would prefer to send your return back by a different shipping method, please reference step four. Canadian returns must utilize pre-paid shipping labels.
For assistance with all skincare, makeup, haircare, and fragrance items that have been opened, tried or tested, please contact customer service at info@z2z-shop.com to receive instructions on how best to go about your return. Kindly note that these items are subjected to a refund in store credit.
Returning an item is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.
For Canadian returns, please note that refunds are issued in US dollars. As exchange rates are subject to fluctuation between the time of purchase and the time of refund, the refund amount may vary from the original charge. In the case of a discrepancy between the original charge and the refund, please contact us at customerservice@goop.com and we will be happy to issue you a store credit in the amount of the difference, less any shipping charges.

If you would like to use your own return shipping method (US orders only), please reference the return form on the back of your invoice for return instructions. If you have misplaced this form, you can download it . Once filled out, pack return items in original condition with return form and send to:

goop Returns, c/o Mercedes Distribution
Brooklyn Navy Yard, 63 Flushing Avenue, Building #3, Door 13
Brooklyn, NY 11205

If you have any further questions, please email info@z2z-shop.com

Late Returns

Any item returned after 40 days from order date is not eligible for refund.

Items Not Eligible for Return

Please note that we do not accept returns of intimate apparel, earrings, any personalized or custom-made products, final sale merchandise, or products that are specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page. Returns are not allowed on any pop-up shop purchases.

Exchanges

We do not accept exchanges, as items may sell out while the requested exchange is returned and processed. We encourage you to use to return the original item, and go to shop.goop.com to purchase the correct item in a new order.

Receiving a Refund

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price less a $10 return label fee, plus taxes, if applicable for US orders, and USD$20 return label fee, plus taxes, if applicable for Canadian orders. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.